Terms & Conditions
We, Ribblesdale Park, act as agent in booking your lodge or cottage (‘accommodation’ and other services).
Your contract will be with Ribblesdale Park. In making a booking, you warrant that you are 18 years of age and have the authority to accept and do accept on behalf of your party the terms and conditions set out below.
All terms are either per week (Friday to Friday*) or per short break (start day as specified) for the accommodation as equipped and described. The usual check-in time is 4pm (subject to unavoidable delays). The check-out time (usually 10am) You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay. Prices include VAT (where applicable) at the rates applicable at the time of printing and are subject to change if the rates or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will on behalf of the Owner be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.
For 3 or 4 night breaks that cover two price periods, the price of the week in which the greater number of nights are taken applies.
We reserve the right to alter prices in our brochure or on the website, which may go up or down. We will advise you of the current price at the time of booking. The terms and conditions for bookings may change from time to time. Please check at the time of booking.
2. Making a booking
All offers and bookings are subject to availability. Any payments for your holiday you make to a travel agent authorised by us will be held by the agent on our behalf until they are paid to us for onward transmission to the Owner or refunded to you. A binding contract comes into existence between you and the Owner once we have received your deposit and we have issued a hire invoice and booking acceptance by e-mail, fax or post on behalf of your Owner.
You must check your hire invoice and booking acceptance as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 10 days of our sending it out.
The contract shall be between you and your accommodation or other services Owner and be subject to English Law and the nonexclusive jurisdiction of the Courts of England and Wales.
3. Number in your party
The total number in your party must not exceed the capacity of the accommodation as advertised by us. Babies under 2 may or may not be counted as members of your party. You should check the policy of your chosen accommodation carefully before booking.
When you book you must pay the applicable deposit requested.
Your balance is due and payable by the date printed on your Hire Invoice (8 weeks before your holiday start date). For bookings made within 8 weeks of your holiday start date you pay the full amount when you make your booking. If the deposit and/or balance is not paid on time, we may cancel your booking. Payments made by credit card are currently subject to a charge of 1.8%. At present, there is no charge for debit cards.
5. Changes by you
Once a booking has been confirmed by us to you, should you require it to be amended or re-invoiced for any reason (including for example accidental loss of the original invoice) then, if we accept this change, a fee of £25.00 will be charged together with any costs or charges imposed by other service providers. Up to 8 weeks before the holiday start date you may change your accommodation to another one subject to availability and payment of the above fee and any outstanding difference in price. You may transfer your booking to someone else/another party (introduced by you) at any time providing you pay the administration fee of £25.00 and any outstanding balance. Note: Bookings may not be transferred to other parties after we have received notification of cancellation.
6. Cancellation by you
Telephone us immediately if you have to cancel and on the same day send us written confirmation quoting your booking reference or see your travel agent. Your cancellation is effective from the date we receive your written confirmation from you or your travel agent, which will be acknowledged. Any holiday cancelled within 8 weeks of arrival due date will not be refunded. In the event you purchased the cancellation scheme, this entitles you to cancel your holiday up to 48 hours of your arrival time with a refund less an administration charge of £40.00.
*If you book under a low deposit promotional offer, you will be responsible for payment of *If you book under a low deposit promotional offer, you will be responsible for payment of the difference between the amount paid and the standard deposit (see clause 4). If you have purchased our personal travel insurance and only paid your deposit at the time of cancelling, the amount retained is the full deposit. +Please note: The cancellation charge applicable will be equal to the loss of deposit or the percentages shown, whichever is higher. If you are due a refund as a result of a cancellation, this will be paid within 30 days of receipt of your written confirmation of the cancellation.
7. Linen, Towels and Keys
Except for cots, bed linen is provided. This may be duvets or blankets and sheets. Please take bed linen for cots with you as required. Towels are provided.
8. Cancellation by your Owner or us
Very occasionally, in circumstances of ‘force majeure’ as defined in clause 15, we may have to cancel your booking. We will tell you as soon as possible, and offer you an alternative or a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.
9. Brochure and Website accuracy
We have taken care to ensure the accuracy at the time of publication of our brochure and continuously with the website, however information and prices may have changed by the time you book. There may be small differences between the actual accommodation and facilities and its description, as we are always looking for ways to make improvements. We will use our best endeavours to notify you of any changes to, or inaccuracies in any information contained in our brochure or on our website as soon as reasonably practicable after we become aware of that change or inaccuracy.
10. Activities and facilities
We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond its control. The opening and closing dates of facilities are shown on each brochure entry and the website. Opening times may be limited outside the main holiday season.
11. Unreasonable behaviour
We have the right to refuse to hand over accommodation if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests or to members of staff. In such cases all hire charges paid will be refunded in full as quickly as reasonably practicable, the contract will be terminated and neither we nor the Owner will have any further liability. We reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances, no refund will be given. We also reserve the right to ask any person (s) who is not suitable due to unreasonable behavior, damage to property, danger or annoyance to others to leave the park. In this event no refund will be due. There is an automatic £50.00 charge if we are called out to a disturbance of your doing where another guest has requested our assistance or where we have felt it necessary to attend a situation.
12. Damage to Accommodation
You are liable for any damage caused in the accommodation during the period of hire. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). You are liable for any damage to the accommodation during the period of hire. You’re credit card will be swiped / pre authorized on arrival to cover ourselves for the like. Lodges net left as found in a clean and ordered state will also be charged with a min of £25.00 for extra cleaning.
13. Party Type
Group/Party Bookings. The organiser or leader of a group or party booking is responsible for providing the party details. Should you arrive at your accommodation with such a group without notifying us of the required details which we pass on to the Owner, the Owner has the right to refuse to hand over the accommodation to you. Wheelchair/Disabled Persons. To ensure the accommodation and location booked is suitable for visitors with a disability, it is essential that all booking requests from parties including people with special needs, give us full and clear details of those needs at the time of booking. We also require confirmation as to whether or not the disabled visitor will be accompanied on their holiday by an individual able to attend to all their requirements.
14. Security Deposits
You may be asked for an additional deposit at our discretion for some or all parties. (Currently its £200 paid prior to arrival for two or more adults in a 3 bedroom accommodation). This is payable prior to your arrival and will be returned to you after your holiday, provided that your accommodation is undamaged, clean and tidy. You’re credit card will be swiped / pre authorized on arrival to cover ourselves for the like. Refusal to allow a credit card to be pre authorized or to pay the security deposit could result in your holiday being cancelled without any refund.
15. Special Requests (e.g. for adjacent lodges)
These cannot be guaranteed, but every effort will be made to satisfy them. Force Majeure. We cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to
16. “force majeure”.
Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond the owner’s control.
17. Your Pet
You may bring your dog with you. Each dog is £30.00 per pet, per week. You must tell us that you are bringing a pet when you make your booking. You must bring your pet basket with you and ensure that your pet(s) does not lie on the bedding or chairs under any circumstances. Pets must not be left unattended in accommodation or elsewhere, and must be exercised on a lead and in the charge of an adult. Animals other than dogs can only be accepted with specific permission from the Holiday Park. In the interest of visitors’ safety, and following government legislation, we are sorry we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dog are muzzled as required by government legislation.
19. Your Vehicles
Your vehicles, their accessories and contents are left entirely at your risk. We are not responsible for any loss or damage from or to any vehicle from any cause whatsoever. Please park in the car parking space provided and not on the grass or the main access routes through the park.
20. Our responsibility for your booking
We are responsible for making your booking in line with your instructions. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
21. Comments or concerns
You must notify any shortcomings with your accommodation immediately so that remedial action, if appropriate, can be taken. It may affect the investigation of your complaint and may impact on the level of compensation that you may be entitled to if you fail to notify the management of any complaint or claim during your holiday and write to us with full details within 28 days after your holiday had ended.
22. Cancellation Scheme
You are strongly recommended to take out Cancellation scheme for your holiday. This enables you to cancel your booking up to 48 hours before you are due to arrive with a refund less £40.00 admin fee.
23. Data Protection Policy
Proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law. We will not, however, pass any information onto any person not responsible for part of your accommodation and travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant person. The Owner or the Supplier’s use of your information is subject to their policy and is their responsibility. Your data controller is: Ribblesdale Park. You are entitled to a copy of your information held by us. If you would like to see this please contact us.
We will hold your information, where collected by us, and may use it to provide you with holiday or special offer information. If you do not wish to receive such approaches in the future, please write to us. We will not pass your information on to any third parties for marketing use without your permission.