Last updated: 17/03/26
Who we are
Ribblesdale Park is responsible for your personal data for the purposes set out in this Privacy Policy.
Our website address is: https://www.ribblesdalepark.com
If you have any questions about this Privacy Policy or how we use your personal data, you can contact us at:
The Estate Office
Gisburn, Clitheroe
Lancashire
BB7 4LP
Email: enquiries@ribblesdalepark.com
Telephone: 01200 415300
What personal data we collect
We may collect and process personal data including:
your name
postal address
email address
telephone number
booking details and stay information
payment and billing information
correspondence you send to us
marketing preferences
technical information such as IP address, browser type and website usage data
comments or other content you submit through the website
Where relevant to your booking, we may also collect information you choose to provide about accessibility requirements, dietary requirements or similar requests.
How we collect your data
We collect personal data when you:
contact us by email, phone, post or website form
make an enquiry or booking
subscribe to marketing updates
leave a comment on the website
create an account on the website, where this function is available
use our website, through cookies and similar technologies
How we use your personal data
We use your personal data to:
respond to enquiries
manage bookings and guest stays
process payments, deposits, refunds and security holds
communicate with you about your booking
provide customer service and support
improve our website and services
maintain website security and prevent fraud or misuse
comply with legal and regulatory obligations
send marketing communications where permitted by law
Lawful bases for processing
We process your personal data where necessary:
to perform a contract with you or take steps at your request before entering into a contract
to comply with a legal obligation
for our legitimate interests in operating and improving our business and website
with your consent, where consent is required
Booking and stay information
When you make a booking with us, we may use your personal data to administer your reservation, take payment, process deposits and card pre-authorisations, handle cancellations or amendments, and deal with any issues arising during your stay.
We may need to share relevant information with accommodation owners, payment providers, service providers, insurers, security providers, or public authorities where this is necessary for your booking or required by law.
Marketing
We may use your information to send you updates, offers and holiday information where permitted by law.
You can unsubscribe from marketing at any time by using the unsubscribe link in our emails or by contacting us directly.
We do not pass your information to third parties for their own marketing purposes without your permission.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address may be provided to the Gravatar service to check whether you use it. After approval of your comment, your profile picture may be visible publicly alongside your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data, including EXIF GPS data. Visitors to the website may be able to download and extract location data from images on the site.
Cookies
Our website uses cookies to ensure the site works properly, improve performance, remember preferences, support website functionality and help us understand how visitors use the site.
The cookies used on this website may include:
Essential and functional cookies
These cookies are necessary for the website to function properly or to remember choices you make. They may include:
e_globals
elementor
e_kit-elements-defaults
wp-settings-18
wp-settings-time-18
wordpress_test_cookie
wp_lang
wordpress_logged_in_*
These cookies may be used to support page functionality, language settings, user login, browser checks and WordPress or Elementor-related features.
Consent cookie
moove_gdpr_popup
This cookie may be used to remember your cookie consent preferences.
Analytics and marketing-related cookies
These cookies may be used to measure website usage, track the effectiveness of advertising, or help us understand how visitors interact with the website. They may include:
*_state
_gcl_ls
_gcl_au
_fbp
mp_*_mixpanel
mp_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
mp_gen_new_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
lastExternalReferrer
lastExternalReferrerTime
These cookies may relate to analytics, advertising attribution, visitor behaviour measurement, referral tracking and marketing performance.
Site performance or plugin-related cookies
The website may also use cookies connected to installed plugins or website optimisation, including:
42ce349f_wp_ai_studio_invalidation
This may be used for plugin or cache-related functionality.
If you leave a comment on our site, you may choose to save your name, email address and website in cookies for your convenience. These cookies may last for one year.
If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.
When you log in, we may set cookies to save your login information and screen display preferences. Login cookies usually last for two days, and screen options cookies usually last for one year. If you select “Remember Me”, your login may persist for two weeks. If you log out, the login cookies will be removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and simply records the post ID of the article you edited. It expires after one day.
Where required by law, we will request your consent before using non-essential cookies.
You can also control and delete cookies through your browser settings.
Embedded content from other websites
Pages or articles on this site may include embedded content, such as videos, images, articles or maps. Embedded content from other websites behaves in the same way as if you had visited those websites directly.
These websites may collect data about you, use cookies, embed additional tracking and monitor your interaction with that content, particularly if you have an account with them and are logged in.
Who we share your data with
We may share your personal data with:
accommodation owners or service providers involved in your booking
payment processing providers
website hosting, IT and support providers
professional advisers, insurers or auditors
fraud prevention, security or credit checking providers
public authorities or regulators where required by law
automated spam detection services for website comments
If you request a password reset, your IP address may be included in the reset email.
We do not sell your personal data.
How long we retain your data
We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, administrative and security purposes.
If you leave a comment, the comment and its metadata may be retained indefinitely so that follow-up comments can be recognised and approved automatically.
If users register on our website, we store the personal information they provide in their user profile. Users can see, edit or delete their personal information at any time, except they may not be able to change their username. Website administrators can also see and edit that information.
We may also retain booking and correspondence records as necessary to manage bookings, comply with legal obligations and resolve disputes or claims.
Your rights
You may have the right to:
request access to the personal data we hold about you
request correction of inaccurate data
request deletion of your personal data in certain circumstances
object to certain types of processing
request restriction of processing
withdraw consent where processing is based on consent
request transfer of your data where applicable
If you have an account on this site, or have left comments, you may request an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold about you, except where we are required to retain it for administrative, legal or security reasons.
To make a request, please contact us using the details above.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Your personal data may also be processed by trusted third-party providers who support our website, bookings, payments, communications and business operations.
Security
We take appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect from the date of publication.
Contact us
If you have any questions about this Privacy Policy or how we use your data, please contact:
The Estate Office
Gisburn, Clitheroe
Lancashire
BB7 4LP
Email: enquiries@ribblesdalepark.com
Telephone: 01200 415300
